Customer Success Specialist (Japanese Speaking (Non- Native)

We are IT Services and IT Consulting. A people-first recruitment agency on a mission to connect exceptional talent with forward-thinking organizations across Southeast Asia and beyond.

The Role

Location : Bayan Lepas, Penang, Malaysia.

Total Salary : RM7,000 + RM1,000 Language allowance + Housing allowance RM600 for EP holders

Project : Global Ads Social Media

Work hour : 7am to 8pm (Rotational shift) Mon-Sun 5 days a week

Joining Date : 1st December 2025

Requirement : Fresh graduates are welcome, CS experience preferred, who has diploma with CS experiences 3 - 5 yrs, or degree holder. If high school graduated person, must have Call center CS experiences. / If Performance is good after joined 6 months, allowed to WFH.

Short Overview of Job Responsibilities

Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being engaged through social media platform. CSA responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide customers’ satisfaction on high quality advertisement and promotions.

Responsibilities

• Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
• Identify customer needs and assist them in using specific features and functionalities in the social media platform
• Follow-up with customers to ensure their technical issues are resolved
• Become and remain knowledgeable about social media products and community standards
• Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Identify inefficiencies in workflows and suggest solutions
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Recognize trends and patterns, and elevate issues outside the company policy to the global team

Ideal Profile

Requirements :

Preferred Qualifications :

What's on Offer?

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