Customer Care Officer- Livebot

Select how often (in days) to receive an alert :

We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.

Make an Impact by :

• To support customers via bots (devices) in Singtel Shops.
• Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer's need.
• To channel and escalate any unresolved issue / complaint to other stakeholder or next level , within the agreed procedure.
• Identify and perform cross selling opportunity and activity by analysing customer profile, recommending most suitable package, actively promote latest promotions / services.
• Take in service application and request for back office or self-processing.
• Work closely with team members and leaders at all times to achieve quality results and productivity.
• Participate in ad-hoc projects as requested.

Skills for Success :

Rewards that Go Beyond :

Working Location :

Your Career Growth Starts Here. Apply Now!

#J-18808-Ljbffr