Sales Consultant

About Us

We are a leading eye specialist centre dedicated to providing cutting-edge treatments in vision correction, including LASIK and cataract surgeries. Our team of experienced ophthalmologists and eye care professionals is committed to delivering the highest standard of patient care and visual outcomes.

Job Overview

We are seeking a dynamic and customer-focused Sales Consultant to join our team. The ideal candidate will play a key role in guiding prospective patients through the consultation and decision-making process for LASIK and cataract procedures, ensuring a seamless and supportive experience from first inquiry to treatment.

Key Responsibilities

• Lead Conversion & Consultations : Engage with potential patients via phone, email, walk-ins, and digital platforms. Educate prospective patients about LASIK and cataract surgery options, procedures, and benefits. Conduct initial patient consultations and suitability assessments (non-clinical). Follow up on leads and convert inquiries into booked procedures.
• Customer Experience : Provide outstanding service throughout the patient journey. Coordinate with clinical staff to ensure timely scheduling and information flow. Address patient concerns and objections with empathy and factual clarity. Maintain patient records and track progress from inquiry to post-surgery follow-up. Meet and exceed monthly conversion targets and KPIs. Maintain accurate and timely reporting of sales metrics. Collaborate with the marketing team to refine campaigns based on lead quality and patient feedback.
• Operational Support : Assist with clinic events, open days, and promotional activities. Ensure patient-facing materials are up to date and in line with branding. Stay informed on the latest in LASIK and cataract technology and techniques.

Qualifications & Requirements

What We Offer

#J-18808-Ljbffr