Senior Customer Service Specialist (WFH, Livechat)

Senior Customer Service Specialist (WFH, Livechat)

About Us

We are a growing tech company dedicated to building innovative products for our users. As part of our team, you will support customers and gain exposure to the world of technology and IT, developing valuable knowledge and skills along the way.

The Role

We are looking for a Customer Service Specialist (Live Chat, Mandarin) to join our team. In this role, you will handle customer inquiries exclusively via live chat, ensuring each conversation is resolved with clarity, empathy, and efficiency. You will be the first point of contact for our users and play a key role in delivering an excellent service experience.

What You’ll Do

• Assist users with APP usage, basic troubleshooting, and navigation, gaining hands‑on exposure to IT and product knowledge.
• Quickly understand customer needs and deliver accurate, friendly, and solution‑oriented responses.
• Escalate complex issues to internal tech teams when necessary and ensure timely resolution.
• Share customer insights to help improve our APP and overall service quality.
• Uphold service standards with attention to detail, empathy, and efficiency.

Work Schedule

5 days per week (including weekends), based on a scheduled roster.

What We’re Looking For

What We Offer

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