Cloud Technical Support Engineer
Jobstreet MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia3 hari lalu
Penerangan pekerjaanDegree in Computer Science, Information Technology or equivalent. Required skills : Linux, basic cloud and networking. Knowledge of security, big data, AI, database, docker and coding experience would have added advantage. Added Advantages for HCIP / HCIE or other related cloud certifications. Good communication and customer service skills and the ability to work in a collaborative team environment. Guidance & training will be provided.
Responsibilities
- Responsible for provide HUAWEI CLOUD Computing technical support.
- Provide technical and solution support to customers and partner through tickets, telephone, email, meeting.
- Troubleshoot, perform root cause analysis. Handle service tickets based on the SLA requirements and templates.
- Interface with engineering partner / on-site engineer to fulfill customer function and performance request.
- Develop service FAQs and cases periodically based on service requirements, and share with others.
Qualifications
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Technical Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia
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