IT ASSISTANT MANAGER (SUPPORT)

Responsibilities

• Oversee, support, troubleshoot and perform periodic maintenance of IT infrastructure (network and servers), IT equipment, NAS storage devices, software applications and POS system to avoid unplanned outage downtimes.
• Supervise and motivate IT support team to work efficiently and collaboratively.
• Coordinate with IT support team to ensure that technology, infrastructure and operational requirements are met, including managing IT help desk and change request log.
• Monitor and ensure daily backup of all databases and systems, and implement and maintain disaster recovery and backup plans.
• Develop and implement IT policies and procedures to ensure data accuracy and security across all business applications.
• Keep detailed records and create a knowledge base for IT incidents, IT problems and change management.
• Manage IT inventory, ensure proper tagging, labelling and asset tracking.
• Proactively follow up with vendors to ensure quick resolution of all incidents.
• Responsible for any license and hardware warranty renewal for infrastructure appliances.
• Assist in the planning and execution of IT projects to ensure adherence to budget, schedule, and scope.
• Provide regular progress updates and reports to the superior regarding operational status, project timelines and issue resolutions.
• Perform ad-hoc or additional tasks as assigned by superiors.
• Provide remote support and on-site support when required, including after-hours, weekends, or public holidays on a standby or case-by-case basis.
• Travel to other branches may be required as part of support and project deployment responsibilities.

Requirements

Business Competencies

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