Customer Service Consultant Mandarin Speaker

Customer Service Consultant Mandarin Speaker

Job Description :

• Manage inbound calls, live chats, and emails to assist customers with product details, order status, returns, and inquiries.
• Deliver timely and accurate support to ensure customer satisfaction and retention.
• Resolve customer complaints professionally, escalating complex issues when necessary.
• Process orders, exchanges, and returns while maintaining detailed records of customer interactions.
• Stay informed on product updates, promotions, and company policies to better assist customers.
• Collaborate with teams to address customer concerns and improve overall service quality.
• Meet performance targets and adhere to service level agreements (SLAs).
• Represent the brand professionally in all customer interactions.

Requirements :

Seniority Level

Entry level

Employment Type

Full-time

Industries

Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Canaan Communication & Technologies Sdn. Bhd. by 2x

#J-18808-Ljbffr