Customer Success Specialist (Non-Voice) - Mandarin - KL
TeleperformancePetaling Jaya, Selangor, Malaysia30+ hari lalu
Penerangan pekerjaanBachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Customer Service orientation Customer Results / Solutions focussed Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. CSS represents the brand, the culture, and the values of the client. Your attitude and how you behave will determine how our client is perceived by its customers. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times. Customer concerns must be handled positively and professionally. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers. Support customers to place online orders with the client. Provide timely support to customers through available communication channels (inbound phone calls and email). Process payments and confidential client information in a precise manner, safeguarding the customer’s personal and financial payment data at all times. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience. Maintain and improve quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client.
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are :
- Responsibility : The CSS represents the client and is the face of the brand to the outside world.
- Quality and a Passion for Excellence : We always want to shoot for the best possible result.
The CSS is expected to project a professional company image through various communication channels.
Qualifications
Education background :
Work experience :
Required Interpersonal Skills :
Technical Skills :
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role :
Responsibilities and Accountabilities :
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Specialist • Petaling Jaya, Selangor, Malaysia
Pekerjaan yang berkaitan
![[Hiring Now!] Customer Service – Mandarin Speaker](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=Startek%20Malaysia)
- Dinaikkan pangkat
Customer Success Specialist - Cantonese Speaker - KL
TPKuala Lumpur, Kuala Lumpur, Malaysia Customer Success Specialist - Cantonese Speaker - KL.Customer Success Specialist - Cantonese Speaker - KL.The Customer Success Specialist (CSS) will be responding to customer requests, managing con...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Manager (Chinese-speaking)
JubliaPort Klang, Port Klang, Malaysia Customer Success Manager (Chinese-speaking).Jublia is a global leader in the event technology sector.We power event platforms with a specific focus on 1 : 1 Meetings, Content Discovery, and Audience ...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Advisor I. Customer Service- Mandarin Speaker E-Commerce CL 12
ConcentrixCyberjaya, Selangor, Malaysia Customer Service - Mandarin Speaker E-Commerce CL 12.Location : MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40.Language requirements : Mandarin.
The Advisor I, Customer Service position interf...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
[Hiring Now!] Customer Service – Mandarin Speaker
Startek MalaysiaPetaling Jaya, Selangor, Malaysia Be among the first 25 applicants.This range is provided by Startek Malaysia.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Are you friendly, co...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
- Dinaikkan pangkat
Specialist, Customer Success (Mandarin + Cantonese Speaker)
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia Concentrix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Specialist, Customer Success (Mandarin + Cantonese Speaker).
The Customer Success Specialist supports an existing customer base t...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - Banking - Mandarin - KL
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service (Rotational Shifts, Mandarin Speaker)
Avanti-mediaKuala Lumpur, Kuala Lumpur, Malaysia Customer Service (Rotational Shifts, Mandarin Speaker).Avanti-media Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Assist customers by giving information about products and services.Answ...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Mandarin Customer Success Specialist - Banking Support
Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Assist and educate customers on self-service and digital banking channels.
Handle account / transaction inquiries and provide solutions.Conduc...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
- Dinaikkan pangkat
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourAppSepang, Selangor, Malaysia Chinese and English) Customer Success Specialist (Malaysia, remote).Chinese and English) Customer Success Specialist (Malaysia, remote).
What if you had a chance to be a part of the world’s leading ...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
- Dinaikkan pangkat
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourApp Inc.Kajang Municipal Council, Selangor, Malaysia Passionate about the world of tech?.What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?.
Unlock your potential by mastering new skills and achieving c...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist (Banking - Mand Eng Speaker)
Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia Customer Success Specialist (Banking - Mand Eng Speaker).Agensi Pekerjaan JobScoper Sdn.Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Assist and educate customers on self-serv...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
- Dinaikkan pangkat
Senior Manager, Operational Excellence (Voice of Customer) Kuala Lumpur, Malaysia
OKXKuala Lumpur, Kuala Lumpur, Malaysia Senior Manager, Operational Excellence (Voice of Customer).At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading cr...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
- Dinaikkan pangkat
Immediate Hiring - Mandarin Customer Success Specialist (Banking Support)
Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia Immediate Hiring - Mandarin Customer Success Specialist (Banking Support).Agensi Pekerjaan JobScoper Sdn.Handle account / transaction inquiries and provide solutions.
Conduct call-backs and follow-ups...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist (Non-Voice) - English - KL
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Immediate Hiring- Mandarin Customer Success Specialist (Gaming Support)
Agensi Pekerjaan JobScoper Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia Immediate Hiring- Mandarin Customer Success Specialist (Gaming Support).Agensi Pekerjaan JobScoper Sdn.Be among the first 25 applicants.
Get AI-powered advice on this job and more exclusive features...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Specialist, Customer Service (User Experience, Mandarin Support) Kuala Lumpur, Malaysia
OKXKuala Lumpur, Kuala Lumpur, Malaysia At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving mill...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Specialist, Operational Excellence (Voice of Customer)
OKXKuala Lumpur, Kuala Lumpur, Malaysia OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology.
OKX provides hundreds of token & futures trading pair...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist (Up-Selling) - English- Kuala Lumpur
TeleperformancePetaling Jaya, Selangor, Malaysia A Customer Success Specialist (Up-Selling) focuses on fostering strong relationships with customers by understanding their needs and offering additional products or services to enhance their experi...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu