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Customer Service Representative (Financial Derivatives)
BinanceKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanBachelor's degree or diploma, preferably in a finance-related major Strong knowledge in financial derivatives products such as futures, options, and margin trading Prior customer support experience with exposure to an e-commerce or financial industry background is a must Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach Willing to work weekends and irregular hours which will include night shifts Fluency in English and Mandarin are required to be able to effectively coordinate with overseas partners, stakeholders, and customers Shape the future with the world’s leading blockchain ecosystem Collaborate with world-class talent in a user-centric global organization with a flat structure Tackle unique, fast-paced projects with autonomy in an innovative environment Thrive in a results-driven workplace with opportunities for career growth and continuous learning Competitive salary and company benefits Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Seniority level : Entry level Employment type : Full-time Job function : Customer Service Industries : Technology, Information and Internet
Overview
Binance Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join Binance's Customer Service team and be a part of a client-facing function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities
- Handle high amounts of live chats
- Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
- Solve customer complaint issues, and create and document report analysis
- Optimize customer complaint processes and improve service quality
- Handle unpredictable emergencies in an efficient and timely manner
- Perform adhoc tasks and reports assigned by shift leader and / or managers
Requirements
Why Binance
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Details
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