Training Supervisor - Penang

Responsibilities

Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations. Own on-time, accurate, quality analysis and reports / visualizations in tight alignment with specified project objectives. Package, deliver, and at times present key findings and briefings. Conduct evaluations to identify areas of improvement. Monitor, analyse & audit trainees’ performance and call out any unusual trends. Identify training needs by working with operations team and QA. Qualifications

Bachelor’s degree

or

equivalent diploma

in any discipline Candidate must be able to work on

rotational shift

(3 shift / 5 working days) Minimum 1 years’ experience

as QA in call center Must be proficiency in

Mandarin

English

in terms of written, reading and speaking Able to

start work immediately

is preferred.

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