Customer Support Executive

Overview

Support commercial customer relations to meet and exceed customer expectations. Skyways Technics’ activities regard the trading of aircraft spare parts and the repair of structural aircraft components. We are looking for a trustworthy and goal-oriented professional to join our Customer Support function in Asia at our facility in Subang, Malaysia. You will report directly to the Customer Support Manager. Responsibilities

Respond to customer queries and issue invoices in a timely manner Process repair orders in collaboration with the sales managers Liaise on incoming and outgoing spare parts in coordination with our logistics and planning teams, as well as freight forwarders Liaise with technical services regarding updates and guidance to be communicated to customers Communicate with customers regarding on-going repair activities throughout the repair process from unit receipt to delivery and final invoicing Follow-up with customers on exchange orders and the receipt of core units Your background

A minimum of 1-year of proven work experience in a customer support role, ideally focused on the commercial aviation industry in a Part-145 organization. A positive problem-solving attitude Excellent communication in English Flexible and responsive Analytical with attention to detail and performance Strong in organization and prioritization Strong Excel and IT systems skills Technical and engineering understanding Application

If you wish to apply for this position or require further information, please send your resume and application to Employment details

Seniority level : Mid-Senior level Employment type : Full-time Job function : Customer Service Industries : Airlines and Aviation

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