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Customer Success Specialist (Mandarin - Banking Industry)
Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Malaysia23 hari lalu
Penerangan pekerjaan
Customer Success Specialist (Mandarin - Banking Industry)
Assist and educate customers on self-service and digital banking channels Handle account / transaction inquiries and provide solutions Assist and educate customers on self-service and digital banking channels Handle account / transaction inquiries and provide solutions Conduct call-backs and follow-ups when needed Perform basic KYC checks and ensure compliance Deliver a professional, customer-first experience Job Requirements
Min. 1 year customer service experience in BPO or banking preferred; fresh grads welcome Fluent in English & Mandarin (spoken & written) Willing to work on rotational shifts if required Good communication skills and ability to build strong customer rapport Job Benefits
5 working days Training Provided Allowance Provided Annual leave / Medical leave Near to public transport
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Specialist Mandarin • Petaling Jaya, Malaysia
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