Customer Growth Executive

Position Summary

As a Customer Growth Executive, you'll be building and maintaining relationships with existing clients, understanding their business in-depth, ensuring their satisfaction and retention, and helping them grow together with new clients. You are accountable for coordinating activities with internal cross-functional teams to retain existing business and explore / pursue possibilities of expanding new business opportunities.

Job Description

• Build and maintain trusted relationships with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, sharing strategy and roadmap, helping position against competitors).
• Serve as a focal point for clients when it comes to meeting client's business and technical expectations (technical escalations, services / product adoption, communicating customer feedback and ideas to Product teams).
• Coordinate different teams to best serve customers.
• Understand the client's structure and processes around choosing / implementing new solutions.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin%, and cross-sells as the most important metrics).

Work closely with Customer Success for existing and future SaaS business.

Internal initiatives

Update all activities regarding client engagements and opportunities in dedicated tools (SF).

Benefits

Promote team spirit and nourish critical thinking.

Help mentor and onboard other team members and newcomers.

Have an excellent knowledge of Infobip products, platforms, and relevant markets.

Be up to date with industry trends and competition.

Job Requirements

SaaS industry experience is a plus.

Exceptional professional English communication skills.

Strong administration, analytical, and organizational skills, with a systematic approach to problems.

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