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Senior Technical Support Engineer (Contract On-site)

GotapwayPetaling Jaya, Selangor, Malaysia

13 jam yang lalu

Penerangan pekerjaan

Senior Technical Support Engineer (Contract On-site)

Great growth potential in a fast-growing AI and Cloud industry
Employment Type : Contract for 1 year with shift rotation (6 days per week)
Potential for renewal depending on project basis and performance
Project type : ANPR (Automatic Number Plate Recognition)
6 days working with 1 day off (OT will be provided)
Morning shift and night shift rotation

Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies.

Thus, we are looking for a Senior Technical Support Engineer to :

Oversee ANPR system operations, ensuring smooth functionality of both hardware and software.

Act as the primary escalation point for complex technical issues.

Coordinate troubleshooting efforts and assign tasks to technical support staff.

Liaise with the mall’s facility management team and vendors for maintenance and repair schedules.

Liaise with Tapway’s personnel for knowledge transfer and L3 troubleshooting / rectification.

Ensure compliance with SLAs, uptime requirements, and incident response times.

Provide weekly / monthly reports on system performance, issues encountered, and resolution actions.

Conduct training and guidance for junior technical support staff.

Document system updates, fixes, and modifications for reference.

Job Requirements

Basic knowledge of computer networking and operating systems

2-3 years of experience in technical support fields or project management

Basic software or programming knowledge and basic Network configuration such as SQL (optional), IP Networking, IP Camera Setting or Linux Operating System

Possess good software and hardware troubleshooting skills

Must have own transport to travel to client's sites

Must be willing to work on short notice outside of work hours

Team player and able to deliver solutions within a tight timeline

Good communication skills in written and spoken English and Bahasa Malaysia

Individual who is passionate, resourceful, self‑motivated, highly committed, a team player and able to motivate others

An unending willingness to learn

Strong leadership qualities

Must be willing to work in a highly dynamic and challenging technology company environment

Seniority Level

Mid‑Senior level

Employment Type

Contract for 1 year with shift rotation (6 days per week)

Job Function

Information Technology

Industries

IT Services and IT Consulting

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