Technical Solution Engineer

CDNetworks – Federal Territory of Kuala Lumpur, Malaysia

Technical Solution Engineer

We’re seeking a bilingual (Chinese-English) Technical Solution Engineer with exceptional communication skills and a strong sense of ownership and customer success . If you’re passionate about solving problems, building relationships, and playing a key role in the CDN / cloud industry , this role is for you.

You will become an integral part of a customer-facing team supporting CDNetworks Inc.’s global SaaS CDN services, deployed across 300+ locations worldwide. You will work closely with product teams, pre-sales, and account stakeholders , and serve as both technical support and trusted account advisor to our customers.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts, ensuring exceptional service and responsiveness.
• Take full ownership of customer relationships , acting as both a Technical Support Engineer and Account Manager.
• Identify customer needs, pain points, and upsell / cross-sell opportunities, collaborating with sales and product teams to drive account growth and retention .
• Provide timely and accurate resolution of technical issues, coordinating across cross-functional teams to ensure seamless problem resolution.
• Proactively track, document, and communicate the status of customer cases , ensuring no issue is left unresolved.
• Educate customers on product features, best practices, and recommended configurations.
• Be responsible for billing coordination , ensuring accuracy and timely delivery of invoices.
• Stay informed of evolving CDN and cloud technologies to effectively advise customers.
• Be available for on-call support as needed during assigned shifts.
• Undertake other duties as necessary.

Requirements

#J-18808-Ljbffr