Customer Support Specialist (Arabic/Indonesian/Korean Speaker)Agensi Pekerjaan Job Expert Sdn Bhd • Kuala Lumpur, Kuala Lumpur, Malaysia
Customer Support Specialist (Arabic / Indonesian / Korean Speaker)
Agensi Pekerjaan Job Expert Sdn Bhd • Kuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaanLanguage Proficiency : Native or fluent in Arabic or Indonesian and a strong command of English. Experience : At least 1 year of customer service support experience, preferably in a BPO or similar environment. Excellent communication and problem-solving skills. Strong attention to detail and a customer-focused mindset. Flexibility to work in rotating shifts, including weekends and public holidays.
Customer Support Specialist (Arabic / Indonesian / Korean Speaker)
About the job Customer Support Specialist (Arabic / Indonesian / Korean Speaker)
Job Summary :
We are seeking a dedicated Customer Support Specialist who is fluent in Arabic , Korean or Indonesian to join our dynamic team. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience.
Key Responsibilities :
- Respond to customer inquiries via email, chat, and phone in Arabic / Indonesian / Korean and English.
- Provide support on product features and resolving technical or service issues.
- Accurately document customer interactions and follow up on any pending cases.
- Collaborate with internal teams (technical, operations) to resolve customer issues.
- Ensure timely response and resolution within SLA (Service Level Agreements).
- Escalate complex cases to appropriate departments when necessary.
- Participate in continuous improvement initiatives for customer service processes
Requirements :
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