Customer Service Support (Cantonese Speaker)

Handle enquiries through phone / live chat and provide extra-ordinary service to our customers in a professional and timely manner

Address members’ enquiries effectively and maintain satisfactory quality of customer service

Make appropriate recommendations to meet customers’ expectation

Escalate enquiries when necessary in line with internal guidelines

Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors

Job Requirements

• With 1-6 years of Customer Service experience in insurance or financial industry
• Language proficiency - Cantonese (must be able to speak, read and write fluently)
• Good knowledge of Healthcare and medical insurance product
• Good communication skills and professional telephone manner
• Strong sense of responsibility with high level of integrity and trust

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