Customer Service Mandarin & Cantonese Speaker 客户服务

Job Description :

• Serve as the professional primary contact, using empathy, active listening, and critical thinking to provide accurate, first‑contact resolutions while building customer rapport.
• Expertly handle customer needs while proactively identifying opportunities to offer additional products or services that provide genuine customer benefit.
• Consistently meet or exceed all contractual KPIs (speed, quality, and resolution) by maintaining a strong, foundational knowledge of client products and services.
• Efficiently track and document complex issues, knowing precisely when and how to escalates inquiries to senior staff or specialized resources for timely support.
• Actively participate in initiatives to improve overall customer satisfaction, translating feedback and performance data into enhancements for the business.

Requirements

Company Benefits

Application Questions

About Concentrix

Concentrix Corporation (Nasdaq : CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals : technology & consumer electronics; retail, travel & e‑commerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit to learn more.

Information & Communication Technology – More than 10,000 employees.

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