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Manager, Chargeback & Dispute Management

Manager, Chargeback & Dispute Management

Hong Leong BankKuala Lumpur, Kuala Lumpur, Malaysia
2 hari lalu
Penerangan pekerjaan
  • If you are looking to excel and make a difference, take a closer look at us…
  • Key Responsibilities :
  • Process, analyze & conduct investigation on transaction disputes and ensure all transactions are performed within the stipulated time frame as specified in Visa and MasterCard’s regulations to minimize monetary losses.
  • Act as a checker & approver on daily transmission, fulfillment & representment documentations, rejected chargeback transaction, Issuing disputes transactions, liable / verification letter, GL entries from Customer Service / Fraud department for recovery purpose.
  • Perform daily reconciliation via monitoring of GL Account for NDSA (Normal Dispute Suspense Asset), monthly MIS & BNM reporting disputed transactions and tabulation of month-end ageing buckets & statistics on Balance Sheet Review before submission due.
  • Support and attend to cross function initiatives within the Card & Merchant Operation team such as UAT projects, prepare chronological event timelines for financial related dispute cases meant for pre-arbitration, arbitration, pre-compliance and resolution cases filed by Cardholders to Ombudsman for Financial Services (OFS) and Consumer Tribunal Court.
  • Monitor and review decisions made on exception reports for late settlement / insufficient / blocked accounts and perform necessary action on the transactions adhering with bank policy and BNM guidelines as necessary.
  • Job Requirements :
  • Malaysian citizen.
  • Diploma / Bachelor’s Degree / Professional Degree holder and above in Banking or any related discipline qualification.
  • 3 years above of relevant experience in Dispute Resolution, Chargeback Handling, Dispute Management System (DMS), Visa & MasterCard Dispute Cases are preferable.
  • Proficient in English (written & spoken) and Microsoft Office applications.
  • Detail-oriented with proven analytical skills.
  • About Hong Leong Bank
  • We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
  • We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
  • Realise your full potential at Hong Leong Bank by applying now.
  • We are looking for highly motivated and dynamic professionals
  • Manager, Chargeback & Dispute Management
  • . The successful candidates will report to the Section Head of Merchant & Card Operations. for the role of Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

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