NOC (Network Operations Center) Analyst

The NOC Analyst is responsible for monitoring, maintaining, and supporting the organization's and / or client’s network infrastructure to ensure optimal performance and uptime. This role involves real-time incident detection, troubleshooting, escalation, and resolution of network-related issues across various platforms and technologies

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• Monitor network systems, servers, and applications using NOC tools and dashboards
• Respond to alerts and incidents in a timely manner, ensuring minimal downtime
• Perform initial troubleshooting and escalate complex issues to appropriate teams
• Perform triage to assess severity and impact of incidents.
• Escalate issues to appropriate teams (e.g., network engineers, system admins) based on predefined protocols
• Maintain detailed incident logs and documentation for all events and resolutions
• Collaborate with internal IT teams and external vendors to resolve network issues
• Conduct routine health checks and performance analysis of network components
• Participate in disaster recovery and business continuity planning exercises
• Provide shift handover reports and contribute to continuous improvement initiatives

Job Requirements :

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