Network Operations Center (NOC) Analyst

The Network Operations Center (NOC) Analyst quickly and efficiently resolves customer issues and requests for support, via phone, email, and the CRM ticketing system. The NOC analyst troubleshoots a variety of satellite and ground-based IP and telephony networks, maintains a proactive approach towards problem solving, performs daily QC checks of system software, and validates and tests system configurations.

Duties and Responsibilities

• Troubleshooting and Support : Conduct first-level troubleshooting across a variety of systems, including IP networks, satellite, land, maritime, and avionics systems, with a focus on Cisco technologies and advanced network troubleshooting techniques.
• Incident Management : Manage incidents by documenting, prioritizing, and reporting according to impact and severity. Participate in the processes to assess, approve, and smoothly implement network changes.
• Network Monitoring : Utilize Network Management System (NMS) tools to proactively monitor network health, identifying performance bottlenecks and capacity issues, and recommend solutions to ensure network reliability and efficiency.
• Technical Documentation : Develop and maintain comprehensive technical documentation and collaborate with peers to enhance team capabilities and knowledge sharing.

Qualifications

Working Conditions

This position requires day and night shift rotations in order to meet 24 / 7 / 365 support requirements for global customers. The selected candidate must be willing to work nights and weekends to meet the needs of our customers. The position operates in a professional office environment and uses standard office equipment and software.

Physical Requirements

Sitting and using a computer for extended periods of time. Ability to lift 10kgs will be required, from time to time.

Details

About Network Innovations

Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.

Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly.

Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Disclaimer Statement : This job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed above provided that such duties are characteristic of that classification.

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