Customer Service Executive - Selangor & Penang

Company Background :

We are representing our client who is in the steel manufacturing industry. As part of our client's ongoing ERP system implementation, they are seeking a proactive and detail-oriented Customer Service (Assistant Officer)  to support order processing and customer coordination tasks. This role is suitable for junior candidates who are systematic, customer-focused, and eager to learn within a dynamic manufacturing environment.

Location : Jenjarom, Selangor or Sungai Bakap, Penang.

Job Responsibility :

• Assist in processing customer orders accurately using the ERP system.
• Support daily coordination with production and logistics teams to ensure on-time delivery.
• Update customers on order status, delivery schedules, and any delays.
• Support customer inquiries and resolve issues professionally.
• Maintain and update accurate records and generate reports related to orders and deliveries.
• Support testing, training, and data entry tasks related to the ERP system rollout.
• Work with other departments to improve customer service processes.

Job Requirements :

Benefits :