Technical Service Engineer

Key responsibilities

Provide after-sales service support for customers related to residential PV and ESS systems through telephone and email to achieve good customer satisfaction Provide initial commissioning plans, as well as coordinate commissioning activities for successful delivery Support the line manager to oversee residential PV and ESS systems support operations and handle escalation inquiries raised Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs Perform basic O&M by monitoring systems remotely and basic warranty work Conduct product testing, fault diagnosis, and repairs at the workshop Track complex technical problems and coordinate with internal teams (technical and R&D teams) to efficiently deliver high-quality solutions to customers’ issues Continuously develop knowledge of all relevant products and services Communicate with the management, sales team, and customers to support the business development Skills and experiences required

Electrical Engineering, Renewable Engineering and or similar background At least 1-3 years of technical supporter product maintenance experience preferred Excellent communication skills (Written and Verbal) in English Excellent and professional telephone customer service skills Attention to detail and able to understand the big picture Strong problem-solving and analytical skills Strong organisation and time management skills, handling multiple tasks at once Seniority level

Entry level Employment type

Full-time Job function

Other Industries

Renewable Energy Equipment Manufacturing Services for Renewable Energy Energy Technology

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