Clerk (Customer Service)

Overview

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service. The successful candidate will be responsible for delivering excellent customer support across multiple platforms, including social media, e-commerce channels, phone, and email. You will play a key role in ensuring customer satisfaction by providing accurate information, resolving inquiries, and assisting with product and service-related matters.

Responsibilities

• Respond to inquiries : Handle customer questions and requests promptly and professionally through various channels such as phone, email, social media, and live chat.
• Provide product support : Deliver accurate and detailed information about our products and services to help customers make informed decisions.
• Resolve issues : Address and resolve complaints in a timely and empathetic manner, ensuring a positive customer experience.
• Process orders and returns : Manage orders, payments, and returns efficiently while ensuring accuracy and compliance with company procedures.
• Collaborate with internal teams : Work closely with departments such as Sales, Marketing, and Technical Support to resolve complex cases and share customer feedback.
• Maintain records : Update and manage customer data and interaction records accurately and securely.
• Support continuous improvement : Provide suggestions for enhancing service quality, processes, and product offerings based on customer feedback.
• Other duties : Perform any other tasks or assignments as directed by the supervisor from time to time.

Job Requirements

Application questions

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