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Anti-Fraud Team Leader

Anti-Fraud Team Leader

Hytech Consulting ManagementKuala Lumpur, Kuala Lumpur, Malaysia
8 hari lalu
Penerangan pekerjaan

Responsibilities

  • Establish and lead the new Anti-Fraud Operations Team, defining team structure, responsibilities, and workflows.
  • Oversee daily case reviews related to suspicious withdrawals, account takeovers, friendly fraud, identity theft, and social engineering.
  • Manage workload distribution, ensure SLA adherence, and drive operational excellence within the fraud prevention function.
  • Conduct quality reviews of investigations and ensure findings are properly documented.
  • Conduct comprehensive investigations using internal tools and data analytics to identify
  • Review and validate client-submitted documents (KYC, source of funds, proof of transfer) for authenticity and compliance.
  • Analyze trading behavior to identify potential abuse (arbitrage, money circulation, bonus
  • Collaborate with payment partners and compliance teams to resolve high-risk cases effectively.

Policy, Process, and Reporting

  • Develop and maintain Anti-Fraud SOPs, escalation procedures, and internal risk guidelines.
  • Generate fraud trend reports and risk management summaries for management review.
  • Recommend proactive measures to reduce exposure to emerging fraud types and improve
  • Support training initiatives to raise fraud awareness across the broader operations and sales teams.

    • Cross-Functional Collaboration

  • Work closely with the Deposit & Withdrawal, Compliance, and Customer Support teams to ensure end-to-end case resolution.
  • Coordinate with the Product and Engineering teams to refine fraud detection tools and
  • Liaise with regional teams (Taipei, Malaysia, Philippines, Morocco) to align risk strategies across time zones and markets.

    • Qualifications & Skills

  • Bachelor’s degree in Finance, Business, or Risk Management (or equivalent work experience).
  • 4–6 years of experience in fraud operations, payment risk, or trading compliance.
  • Proven leadership / management experience in a high-volume, risk-sensitive environment.
  • Strong analytical and investigative skills; ability to interpret behavioral and transactional data.
  • Excellent written and verbal communication skills in English; proficiency in Mandarin preferred.
  • Familiarity with AML concepts, chargebacks, and dispute management is a plus.
  • Certifications such as Chainalysis Reactor or Lean Practitioner are advantageous.
  • Good at Excel and other Microsoft office tools.
  • Familiar with SOP Writing.

    • Shifts / Work hours

  • Open to Shift rotations, mainly 9am - 6pm or 2pm-11pm

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Team Leader • Kuala Lumpur, Kuala Lumpur, Malaysia

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