Customer Service Support (IT)

Handle customer inquiries and support requests related to payment gateways, APIs, and webhooks.

Guide merchants and partners through API integration, configuration, and troubleshooting.

Monitor transaction flows, identify failed transactions, and coordinate with internal teams for resolution.

Work closely with developers and product teams to escalate and resolve API-related issues.

Provide tier-1 and tier-2 technical support for payment gateway-related incidents.

Assist with testing and validating new integrations before deployment.

Track and report recurring issues to improve system reliability and customer experience.

Ensure a high level of customer satisfaction by delivering timely and clear responses.

Qualifications & Skills :

Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.

2 years in IT support or customer service, preferably in e-commerce, or payment solutions.

Basic understanding of payment gateway processes, APIs, and integrations is an advantage.

Willingness to work on rotational shifts.

Core Competencies :

Strong problem-solving, analytical skills.

Good written and communication skills in English & Mandarin. Mandarin writing & speaking is a MUST. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Respond to client inquiries swiftly and professionally.

Ability to work in high-volume transaction environments with strict SLAs.

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