Senior Executive - Integrated Facility Management

Senior Executive – Integrated Facility Management

WORQ Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

The Senior Executive – Integrated Facility Management leads the strategic planning, operations, and continuous improvement of workplace environments across multiple sites. This role oversees all aspects of facilities management, including space planning, maintenance, security, housekeeping, landscaping, pest control, and health and safety, ensuring an efficient, safe, and engaging workplace experience.

• Lead the strategic development and management of office space planning and facility management frameworks across multiple locations, ensuring optimal conditions for office premises, assets, and systems. Oversee areas such as security, housekeeping, landscaping, pest control, and occupational health and safety to deliver an exceptional workplace experience.
• Direct and oversee major space enhancement projects, including office renovations, refurbishments, and other facility upgrades. Ensure projects are aligned with business goals, completed within budget, and meet the highest standards of quality.
• Drive strategic performance improvements in managing suppliers and contractors. Develop and enforce policies, negotiate contract terms, and lead the execution of service-level agreements to optimize service delivery and cost efficiency.
• Act as the primary point of contact for building-related concerns, including faults, service delivery failures, and facility-related service requests. Proactively ensure issues are addressed promptly and efficiently, minimizing disruptions.
• Lead comprehensive risk management strategies, including disaster recovery and business continuity planning. Ensure adherence to incident reporting protocols and corporate guidelines to safeguard assets and minimize risks.
• Enhance team communication and operational efficiency, providing leadership to streamline processes, improve cross‑functional collaboration, and ensure swift response to incidents and facility-related issues.
• Oversee regular audits and inspections of office facilities, equipment, and furniture, ensuring adherence to best practices and continuous improvement. Take corrective actions when necessary to maintain high standards.
• Coordinate with vendors and building management on repairs, replacements, and ad‑hoc work orders, including weekend operations when required. Ensure all maintenance activities are carried out in line with company standards.
• Monitor and evaluate occupant satisfaction, gathering feedback from employees and stakeholders to continuously improve service delivery and ensure a high‑quality working environment.
• Measure and manage the financial impact of office space initiatives, focusing on cost reductions, resource optimization, and ensuring accurate data is collected for informed decision‑making.
• Oversee procurement processes related to facilities management, including sourcing quotations, performing cost comparisons, and managing the preparation of Purchase Requisitions and Purchase Orders.
• Ensure compliance with applicable regulations and industry standards to mitigate risks, avoid penalties, and maintain a safe and compliant workplace environment.
• Provide regular reporting and insights, including monthly statistical analysis on work orders and facility management services. Prepare and present monthly Facilities Management reports to senior leadership.
• Diploma or Bachelor’s degree in Building, Mechanical Engineering, or equivalent facility‑management minded field.
• 3‑5 years of experience in facilities, supplier or project management.
• Must be familiar with the service structure, including responses to requests for assistance on Facilities Management issues and arrangements pertaining to all operating expenditures.
• Knowledge of general maintenance methods, operating requirements, and safety precautions related to facilities management.
• Has experience in using all available resources to drive continuous improvement of the operation level, including cost optimization, experience improvement, and risk control.
• A team player, reliable, and good problem‑solving in handling conflict and setting priorities.
• Demonstrate outstanding communication skills and resilience in maintaining a positive relationship with customers and stakeholders during challenging situations.
• Flexible and able to work and assist any outlet as needed, responding promptly to issues and finding efficient solutions to optimize facility performance.
• Must be a well organized, detail‑oriented and customer‑focused person. Ability to work independently and quick to adapt in a fast‑changing startup environment.
• Strong procurement and negotiation skills.

#J-18808-Ljbffr