Aftersales Service Senior Specialist/SupervisorCHANGAN Thailand • Kuala Lumpur, Kuala Lumpur, Malaysia

Aftersales Service Senior Specialist / Supervisor

CHANGAN Thailand • Kuala Lumpur, Kuala Lumpur, Malaysia

1 hari lalu

Penerangan pekerjaan

Direct message the job poster from CHANGAN Thailand

Responsibilities

1. Quality Assurance, After-Sales, and Training

Lead negotiations of after-sales service agreements in the market to ensure service quality, cost-effectiveness, and customer satisfaction.
Oversee warranty parts handling, audits, and technical / service training programs to strengthen distributor capabilities and improve service efficiency.
Partner with general distributors to monitor, analyze, and report product quality issues, providing timely feedback and driving continuous product improvement.
Coordinate and resolve after-sales service claims between regional headquarters and distributors, ensuring prompt resolution and minimizing customer complaints.

2. Spare Parts Sales and Management

Manage the end-to‑end process of after-sales spare parts and accessories, from ordering to execution, to secure timely supply and optimize operational performance.

Monitor and analyze spare parts inventory turnover at general distributors, providing actionable recommendations to reduce holding costs, improve availability, and increase customer satisfaction.

Requirements

Bachelor's degree or above in Engineering (Vehicle / Mechanical / Automation or related).

At least 5 years of relevant work experience; experience in automotive after‑sales service management is preferred.

Skilled in market analysis, new energy product maintenance, and office software (Tableau a plus).

Strong English communication; Chinese language ability is an advantage.

Adaptable, with good teamwork and interpersonal skills.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service

Motor Vehicle Manufacturing

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