Assistant Duty Manager

Overview

Position Title : Assistant Duty Manager

Report To : Duty Manager

Role Purpose

Assume full control and monitoring of all flight movements and ground operations affecting corporate OTP and support Duty Manager to execute immediate service recovery tactical plans in a cross functional manner across all operating departments in the most cost-effective and efficient manner.

Key Accountability

• Diligent monitoring of all flight movements and ground operations at KUL and stations and to initiate immediate recovery tactical plans for any flight disruptions by all recovery processes including immediate information blast.
• Constant engagement with respective departments on all operating matters, responding to recovery timeline following disruptions by initiating revised service schedules, aircraft swaps, revised crew operating pattern and passengers’ connections.
• Responsible for all aircraft tail allocations for all flights on a D-2 basis, including aircraft swaps, assignments, simulation as instructed by Duty Manager and accountable for all flights movement data updates including delay reasons and codes are accurately updated in FMCS system.
• Coordinate and implement adhoc charter, relief and positioning flight arrangements, commercial or emergency situations as and when flights need to be activated on a D-2 basis.
• Assist Head of Operations Planning in operational and administration duties including ORM, regular engagement with external parties, staff rostering matters, projects as and when required.

Qualifications & Working Experience

Skills & Knowledge

Key Challenges

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