Duty Manager (The Exchange TRX)

Lendlease is a globally integrated real estate group with core expertise in Investment Management, Development, and Construction. For more than 60 years, we have created thriving places.

We are dedicated to relationships, open and honest, true to our word, challenging in our approach, exceptional in everything we do, and one team. We live our values; respect, integrity, innovation, collaboration, excellence, and trust.

The Exchange TRX is a 17-acre integrated development set to become one of Asia’s leading lifestyle hubs. Our mall is a 1.3 million sq ft of next-generation retail space that includes a 10-acre rooftop park.

We are seeking a Duty Manager to join our team. Duty Manager play a vital role in maintaining high standards of customer service, maintenance, security, and tenant relations. This is an exciting opportunity for a motivated professional to make a significant impact in a dynamic retail environment. Your duties include but not limited to the following :

Welcome and assist internal and external customers, promptly addressing inquiries and concerns.

Maintain a pleasant and inviting shopping atmosphere for all visitors.

Respond effectively to emergencies, incidents, and accidents, taking appropriate action.

Ensure compliance with company policies and statutory Environmental, Health & Safety (EH&S) regulations.

Conduct routine facility inspections to monitor adherence to EH&S standards.

Maintain accurate records of incidents involving staff and visitors.

Analyse incident data to identify trends and recommend preventive measures.

Provide regular EH&S reports to operations management.

Prepare routine reports on financial and market performance.

Coordinate timely updates of property directories and signage.

Monitor and analyse customer feedback to identify recurring issues and propose solutions.

Ensure vendors comply with contractual obligations and performance standards.

Requirements

Minimum Diploma education with 5–7 years of experience in retail or hospitality operations.

Excellent communication and stakeholder management skills.

Strong organizational and problem-solving abilities.

Proficient in English and Bahasa Malaysia (written and spoken).

Computer literate with solid knowledge of MS Office applications.

Familiarity with local laws and regulations related to safety and security.

Able to work rotating shifts based on roster, including weekends and public holidays.

Benefits

Permanent position

20 days annual leave per year plus 3 days of wellbeing leave

Medical, Dental and Inpatient coverage for self and dependant

Access to online wellbeing and mental health platform

We love a challenge and solving problems. Our clients come to us when it’s important : to handle complexity, drive diversity, offer strategic and long-term value, and to create innovative solutions.

Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower our people. Inclusion sets us all up for success.

If you feel this position is suited to your skills, experience, and career aspirations, please apply on the link. To find out more about us and to explore all other opportunities visit

Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and / or disabled.

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