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Assistant Boutique Manager

Assistant Boutique Manager

The SWATCH GroupKuala Lumpur, Kuala Lumpur, Malaysia
13 jam yang lalu
Penerangan pekerjaan

Job description

Sales Service

  • Provide personalized shopping experience, ensuring each client feels valued and engaged.
  • Meeting sales targets by identifying customer needs, recommending suitable products to create meaningful purchases.
  • Supporting the Boutique Manager in tracking sales performance and motivating the team to achieve sales goals.

Inventory Management and Control

  • Performs stock and cash count according to the operating procedure.
  • Ensure daily banking in of cash and inform Management immediately of discrepancies and perform reconciliation according to instruction.
  • Responsible for defective / damaged stock handling.
  • Inventory Management applies to cash, warranty cards and GWPs.

    • Boutique Housekeeping

  • Perform CRM and coordinate with Boutique Manager and / or Brand Manager for activities. Ensure all customer data are entered correctly.
  • Responsible to execute customer loyalty program / activities.
  • Handle customer complaints and report to Management on unusual repairs.
  • Oversee walk-in customer repair services and ensure that staff follow up closely on each repair services.
  • Guide staff in giving exemplary quality customer service.

    • Documentation & Reports

  • Ensure all sales and stock reports, customers service documents are accurately complied and filed.
  • Submits reports of staff attendance, overtime claim in time.
  • Ensure that all staff are informed of important messages, emails to ensure a smooth retail operation.

    • #J-18808-Ljbffr

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