Business Analytics Expert

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Overview

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Business Analytics Expert

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TDCX . Get AI-powered advice on this job and more exclusive features. Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to

#BeMore ! What is your mission?

Provide business insight through metrics, reporting, and variance analysis coming from in-depth analysis. Prepare, develop and analyze daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound / customer service program. Perform market analysis in supporting business decision making. Run and analyze reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or leveraging these systems. Analyze and present relevant data in an easy-to-understand format / dashboards or file automation to aid timely decision making, provide insightful discoveries and recommendations and optimize processes. Detail-oriented, independent, proactive and able to work under pressure to meet deadlines. Any other duties and responsibilities that may be assigned by management within your category of employment to support the Quality Management System of TDCX. Who are we looking for?

Candidate must possess at least an Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field. Preferable with 2 years of working experience in the related field. Extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI, pivots and formulas, graphs, and flow charts. Proven experience in overseeing the design, development, and implementation of contact centre operation. Ability to prioritize and complete all tasks when ad-hoc assignments are given in short period of time. Flexible and adaptable to various business models and projects. Excellent verbal and written communication skills in English and the language of supporting market. Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S. Visit for more info. Seniority level

Entry level Employment type

Full-time Job function

Consulting, Information Technology, and Sales Industries : Outsourcing and Offshoring Consulting Get notified about new Business Expert jobs in

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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