Junior Network Engineer

Global Recruitment Head at Avensys Consulting

Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking for Junior Network Engineer. This is an exciting opportunity to expand your skills set, achieve job satisfaction and work-life balance. More details as below.

Main Responsibilities

• Provide frontline technical assistance and customer service to end users as the first point of contact for all IT-related incidents and service requests. Responsibilities include :
• Logging, categorizing, and prioritizing user tickets in the Helpdesk.
• Performing initial diagnosis and troubleshooting for hardware, software, network connectivity, and access-related issues.
• Guiding users through step-by-step solutions or remote assistance to resolve common technical problems.
• Handling account creation, password resets, access permissions, and basic configuration tasks.
• Escalating unresolved or complex incidents to 2nd or 3rd Level Support teams while maintaining clear documentation of actions taken.
• Monitoring open tickets to ensure timely updates and adherence to defined SLAs.
• Communicating effectively with users to provide updates, manage expectations, and ensure user satisfaction.
• Assisting in maintaining the knowledge base by documenting known issues, solutions, and standard procedures for future reference.

List of responsibilities

Academic qualification, skills and working experience for the position.

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