Native Japanese Food Delivery Customer Support
Hunters International Sdn BhdPetaling Jaya, Selangor, Malaysia16 jam yang lalu
Penerangan pekerjaanGood in both time management & people development skills MS Office operating and typing skills Interpersonal skills Problem Solving skills Able to work on weekends and rotational shift Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break Willing to work in Shift rotates (24 hours) Able to work on weekends and public holidays Preferable attitude : Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic Work Permit provided Annual leave (12 days) / Sick leave (14 days) Shuttle van pick up from nearest LRT station Medical & Life insurance 2 weeks free company accommodation provided One way flight ticket to Malaysia / Pick up service from airport Opening Malaysian bank account Property agent introduction Career growth - Stage : Customer Service Executive >
Native Japanese Food Delivery Customer Support
About the job
Who are we? A leading global provider of technology-enabled business process outsourcing solutions that provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries.
Summary of Responsibilities
- Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
- Demonstrates ownership of every customer interaction to achieve successful first‑time resolution on all contacts.
- Works with multiple technology applications and features to resolve customer contacts.
- Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.).
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
Requirements
Additional Benefits
Senior Customer Service Executive >
Team Leader >
Senior Team Leader >
Assistant Manager >
Manager >
Senior Manager
Working Hours
5 days, rotational shift(8 hours + 1.5 hour break)
Consultant in Charge
Angel Chok ( ) |
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Support • Petaling Jaya, Selangor, Malaysia
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