Engineer - Real-time Payments Platform / IT Operations

Engineer - Real-time Payments Platform / IT Operations

The Engineer I is responsible for the stability and efficient operations of 24X7 mission-critical payment solutions. The candidate plays a vital role in supporting incremental improvements, stability, and resiliency that achieve against quality benchmarks, service levels, and regulatory standards. Core responsibilities include monitoring, maintaining, improving, and restoring a complex technical landscape. The Engineer will apply a proactive approach, technical know-how, and critical thinking to identify and resolve issues in a timely manner.

KEY AREAS OF RESPONSIBILITIES

• Keep an eagle-eye’s watch of the health and continuous availability of the Real-time Payments Platform (RPP) landscape. Ensure anomalies and deviations are promptly investigated and remediated
• Respond to crisis situations promptly, perform first-level triage, and restore services within stipulated SLA
• Actively identify gaps and drive continuous improvement in technology and operating processes. Activtely participate in the feedback loop between cross-functional teams (Application Development, Quality Control, and Business)
• Develop automation that accelerates and improves accuracy of tasks
• Provide after-hours, rotating on-call to support urgent issues. Provide after-hours support for production changes and maintenance
• Interact closely with external and internal stakeholders to ensure satisfactory resolution of issues
• Adhere to ITSM best practices such as in change management, incident management, and problem management. Maintain detailed documentation of incidents and actively participate in root-cause analysis
• Think out-of-the box and bring ideas to the table
• Value proactive measures over reactive and corrective actions. Able to self-regulate and perform well under minimal supervision
• Keep abreast of technology and business trends to help foster innovation and efficiency within the organization.

QUALIFICATIONS

Embark on an exciting career journey with Payments Network Malaysia Sdn Bhd (PayNet), the heartbeat of Malaysia's financial markets!

As the national payments network and a pivotal infrastructure for Malaysia’s dynamic financial markets, PayNet is a linchpin in advancing the nation’s digital economy.

Our comprehensive suite of retail payment solutions - encompassing DuitNow (QR and P2P), JomPAY (Bill Payments), FPX (Online), MyDebit (Domestic Debit), MEPS (ATM), and IBG (Interbank GIRO) - not only offer wide accessibility but are seamlessly integrated into the fabric of daily life in Malaysia. These services have revolutionised the way Malaysians handle financial transactions, marking a significant leap in consumer convenience and efficiency.

At PayNet, our focus is on providing a safe, efficient, and innovative payments system. We are dedicated to improving and managing payment services that meet the evolving needs of consumers and businesses. Our work ensures the stability and reliability of Malaysia’s financial system, supporting the growth of the economy.

Learn more about our work and how we are contributing to Malaysia's financial future at

Join us in embracing digital payments and advancing Malaysia's financial landscape.

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