HR Analyst (HRSSC) | 12 Months Renewable Contract

HR Analyst (HRSSC) | 12 Months Renewable Contract

The HRSSC Analyst / Associate is responsible to provide support to internal customers (employees, line managers and HR community) in performing a variety of transactional requests, including but not limited to process HR administrative activities, ensure routing and approval of transactions in accordance with established business processes and resolve all discrepancies related to transactions. A key focus of the incumbent in this role is to deliver consistent results through strong customer focus and a commitment to service delivery excellence. Scope of support includes Singapore, Malaysia, Philippines, Indonesia, Thailand, Vietnam and China.

Responsibilities

• Execute administrative activities to support HR business processes throughout the employee's lifecycle, including but not limited to on / off-boarding, employee movements, insurance, benefits and claims, work visa formalities etc.
• Receive, analyze, process and follow-up on recipient administration requests via multiple request channels (ticketing system, email and real-time chat), ensure accurate and timely interface to the respective internal / external processing chains i.e. payroll, finance, external service providers, local authorities etc.
• Work closely with internal teams and external service providers to ensure all service requests are completed accurately and timely.
• Ensure data quality and integrity in compliance with company guidelines while supporting HR business processes, including data privacy rules and regulations.
• Deliver consistent and reliable service to internal customers according to defined KPIs and SLAs.
• Demonstrate customer-first culture through resolution ownership and anticipating needs.

Outputs & Deliverables

Job Requirements

What can I earn as a Human Resources Analyst

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