Vice President – Retail Banking Operational Control

Vice President – Retail Banking Operational Control

To lead and direct the operational control, performance measurement, and compliance functions across the entire Retail Banking division. This role is crucial for maximizing RB's financial and growth KPIs by ensuring robust operational governance, efficient vendor management, timely regulatory reporting, and effective process execution that minimizes risk and downtime.

Performance & Financial Strategy

• Develop and update strategy for the business in Malaysia based on the bank's Leadership strategy work.
• Increase penetration into the target customer segments.
• Responsible for business development through typical activities like formulate / implement / monitor future strategies, sales plans and activities to acquire new customers, deepen existing relationships in the branch network, and align these with the business goals.
• Manage the customer portfolio for profitable growth by deepening and widening the customer relationship through customer contact and cross sell programs.
• Discuss, re-strategize with Head of Retail Sales, Head of DST and Head Sales Management for remedial actions. Support where necessary via joint customer calls and identify potential customer together with managers. Set network annual / intermediate sales goals.

Compliance, Reporting, & Governance

Operational Efficiency & Service Quality

Strategic Leadership & Stakeholder Management

Requirements

Seniority Level

Director

Employment Type

Full-time

Job Function

Strategy / Planning and Administrative

Industries

Banking

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