Assistant Outlet Manager (The Deli)

What you'll be doing

• Assisting the Outlet Manager in the day-to-day management and supervision of outlet staff
• Overseeing the delivery of exceptional customer service to all guests
• Monitoring inventory levels and placing orders as needed
• Handling customer inquiries and resolving any issues that may arise
• Contributing to the development and implementation of outlet strategies and initiatives
• Participating in staff training and development programmes
• Ensuring compliance with all relevant health, safety and hygiene regulations
• Work closely with the F&B Manager and Pastry Chef to align the café / deli concept with hotel standards and guest expectations.
• Implement marketing and promotional initiatives to increase footfall and revenue.
• Support the F&B Manager in planning, organizing, and overseeing the day-to-day operations of the café / deli outlet.
• Assist in preparing reports on sales performance, forecasts, and budget compliance.
• Ensure smooth service flow during peak hours and maintain consistent product quality and presentation.
• Uphold excellent guest service standards, handle guest inquiries or complaints promptly and professionally.
• Ensure compliance with health, safety, and hygiene regulations in line with hotel and local requirements.
• Conduct regular training on product knowledge, service techniques, and upselling strategies, particularly for specialty coffee and deli products.

What we're looking for

What we offer

About us

Swiss-Garden International Hotels, Resorts & Inns is a leading hospitality group in Malaysia, with a growing portfolio of properties throughout the country. Driven by our mission to deliver exceptional guest experiences, we are committed to investing in our people and providing them with the tools and support they need to succeed. We pride ourselves on our commitment to sustainability, innovation and creating a positive impact in the communities we serve.

Apply now to join our dynamic team as an Assistant Outlet Manager and be a part of our exciting journey!

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