Senior Executive, Non Motor Claims

Process & approve claims and payment within limits of approval for AirAsia Travel PA ("AATPA") Insurance claims in accordance with Company policy procedure. Provides quality (prompt & fair) claims service to meet customer satisfaction. Ensure claims are processed in accordance with the Company's Claims Service Standard and / or Bank Negara's Guidelines on Claims Settlement Practices (Minimum Standard).

• Handles, investigate, negotiate and settle claims within authority limit in accordance with company policy. Ensure claims are processed in accordance with the Company's Claims Service Standard and / or Bank Negara's Guidelines on Claims Settlement Practices (minimum standard).
• Type of claims for handling are AATPA Fast Track and Non Fast Track claims.
• Handles Claims in such a way as to maintain the Company's reputation for high quality service and customers satisfactions (speedy and fair dealings).
• Review / follow-up on all outstanding claims on regular basis to ensure claims reserve are adequate and status updated during the review exercise. Maintain a low pending ratio of outstanding claims (prompt disposal of claims to reduce numbers of outstanding claims).
• Informs and updates senior or Superiors on any deficiency on policy coverage and adverse claims trend so that corrective measures could be taken by the appropriate departments.
• Assist in organizing workflow and allocation for effective handling of claims. Ensures that policies, procedures are followed. Service standard maintained and claims data processing input are accurate and maintained at a high standard.
• Performs any other duties that may be assigned from time to time.
• Registered a new claim via online, handling walk in customer & etc.

Skills & Requirements

Technical & Functional Skills

Behavioral & Soft Skills

Education & Experience

Job Type : Full-time

Pay : RM3, RM5,000.00 per month

Work Location : In person