Customer Support Specialist Vietnamese

Senior Recruitment Consultant II APAC Hiring II urgent hiring for Mandarin,Japanese,Korean,Thai

Location : Federal Territory of Kuala Lumpur, Malaysia

Posted 3 days ago

Job Expectations :

• Understand customer enquiries and respond via applicable channels : email, and chat.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes.
• Ensure all SLAs are met accordingly.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Provide a high level of professionalism and competent customer service.
• Able to communicate effectively with customers in a friendly and polite manner following the processes.
• Able to read, write, and speak fluently and spontaneously in both English and, for Japanese speakers.

Skills Required :

Interested candidates can share cv via email OR Whatsapp .

Seniority level

Associate

Employment type

Full-time

Job function

Outsourcing and Offshoring Consulting

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