Food & Beverage Sales Agent

Overview

Job Description - Food & Beverage Sales Agent (HOT0BS4B)

The Food & Beverage Sales Agent is responsible for proactively soliciting and managing restaurant sales-related opportunities. He / she actively up-sells each business opportunity to maximize revenue opportunities through in-house as well as hot zone sales efforts and achieves personal and team related revenue goals. This role is responsible for driving customer loyalty by delivering service excellence throughout each customer experience and providing service to customers in order to grow the business.

What will I be doing?

• Develop strategies, concepts, and support; liaise with the property’s Director of Marketing and Communications on all special F&B promotions of the restaurants in marketing communications and advertising campaigns.
• Manage and be familiar with databases of all outlets and identify key segmented databases for targeted and effective campaigns.
• Promote market awareness and elevate the status of outlets and products through different media platforms.
• Promote internally for all upcoming F&B promotions.
• Be actively involved in database management.
• Research new market segments for all outlets (e.g., reaching out to nearby office buildings and potential collaborations with premium brands for joint promotions).
• Build successful relationships that generate sales opportunities.
• Work collaboratively with the Commercial department to generate opportunities for new business.
• Build and strengthen relationships with existing and new customers to enable future bookings, including in-house promotions, sales calls, entertainment, and active involvement in restaurant service during peak hours.
• Develop relationships within the community to strengthen and expand the customer base for restaurant sales opportunities.
• Manage and develop relationships with key internal and external stakeholders.
• Conduct daily sales activities that achieve department goals.
• Drive in-house capture ratio by working closely with the Marketing Communications department to establish promotions.
• Be present in hotel public areas to engage with guests and generate additional business.
• Develop, plan and execute all F&B promotions with Operations and Commercial departments for internal and external communications related promotions.
• Be an ambassador for the Dining Club program, communicate and support the sales team by driving sales and obtaining feedback on the program.
• Explore opportunities for hosting social events to maximize revenue.
• Work with Marketing Communications on restaurant-related promotional activities for hot zones near the hotel.
• Collaborate with Event Management clients to capture more local restaurants’ business and leverage past business as a database to build future opportunities.
• Partner with Sales & Marketing Account Managers to visit potential accounts and drive restaurant business.
• Attend social functions to meet new business opportunities.
• Use negotiating and creative selling abilities to generate additional restaurant business.
• Use sales resources and administration to support team members effectively.
• Execute and support the operational aspects of booked business.
• Use knowledge of market trends and customer information to maximize revenue.
• Understand the property’s primary target customer and service expectations; serve customers by understanding their business and concerns.
• Provide exceptional customer service to all guests and customers, acting as a guest service role model for restaurants.
• Drive customer loyalty by delivering service excellence throughout each customer experience.
• Carry out other restaurant sales-related responsibilities as assigned.
• Work with the hostess team to control and monitor restaurant reservation systems and maintain the restaurant database.
• Possess thorough knowledge of all F&B menus, promotions, and communications activities.
• Carry out any other reasonable duties and responsibilities as assigned.
• The management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Food & Beverage Sales Agent serving Hilton Brands works on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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