E-Commerce Executive

About the role

We are seeking an enthusiastic and driven E-Commerce Executive to join our growing team at MONSIEUR (M) SDN BHD. In this full-time position based in Cheras, Kuala Lumpur, you will play a pivotal role in driving the success of our online sales and digital marketing initiatives.

What you'll be doing

• Developing and implementing effective e-commerce strategies to drive online sales and customer engagement
• Managing and optimizing our e-commerce platform to deliver a seamless user experience
• Analyzing website analytics and user data to identify opportunities for improvement and growth
• Creating and curating engaging content for our e-commerce channels, including product listings, blog posts, and social media campaigns
• Collaborating with the marketing team to integrate online and offline marketing efforts
• Staying up-to-date with industry trends, best practices, and emerging e-commerce technologies
• Respond to customer inquiries via marketplace (Shopee, Lazada and Tiktok)
• Process and track customers' orders, returns, and exchanges, and upsell additional products when appropriate
• Provide knowledgeable and helpful responses to customer complaints and concerns, and offer solutions to retain the customer and drive sales growth

What we're looking for

What we offer

At MONSIEUR (M) SDN BHD, we are committed to providing a supportive and inclusive work environment that empowers our employees to grow and succeed. In addition to a competitive salary, we offer a range of benefits, including :