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Process Trainer (Mandarin Speaker) - Call Center Background

Process Trainer (Mandarin Speaker) - Call Center Background

IGT SolutionsSubang Jaya, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan

Process Trainer (Mandarin Speaker) - Call Center Background

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Join our high-impact Learning & Development team! We offer a highly competitive salary and a flexible hybrid schedule to promote true work-life balance. This role provides an accelerated career path to management and gives you full ownership over curriculum design for our largest client accounts. You'll work with cutting-edge AI-driven learning tools in a collaborative and supportive culture that prioritizes professional growth. Ready to make a direct impact on our retention goals?

Job Responsibilities

  • Instructing new hire and conducting process specific training.
  • Conducting refresher / corrective trainings.
  • To implement the training curriculum successfully and in a timely manner.
  • Developing training content.
  • Review existing training materials and make revisions, as necessary, as per instructional design.
  • Develop classroom agenda, timelines and content flow as necessary to deliver effective training to participants.
  • Monitor progress of new hires during the 0 to 30 Calendar days post classroom.
  • Monitor calls and provide feedback to the agents on the floor.
  • Familiarity with project specific technology.
  • To interact with Clients effectively.
  • Generate training reports.
  • Giving structured feedback.
  • Complete daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner.
  • Participate in training design as per the Instructional Design Team.
  • Hold calibration sessions to ensure standardization of the learning systems.
  • To collaborate with the Instructional Design, Quality, and Performance Consulting teams to achieve classroom innovation.
  • To contribute towards building an excellent training delivery team.
  • People Management / People Development.

Requirements

Preferable to have knowledge who have manage Airlines / Travel Background client

  • Team player, multi-tasker, high attention to details, strong follow up and a great memory.
  • Has excellent communication, interpersonal, and negotiation skills.
  • Other key management attributes & Key Performance Indicators (KPIs) as agreed.
  • Permanent Position

    Attractive remuneration package above market standards.

    Medical Allowance (Inclusive coverage for your direct family member)

    EPF & SOCSO will be provided

    Medical Leave & Medical Claim

    Dental & Optical Allowance

    Unlock job insights

    Salary match Number of applicants Skills match

    Your application will include the following questions :

  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • Which of the following languages are you fluent in?
  • How much notice are you required to give your current employer?
  • Have you worked in a call centre before?
  • How many years' experience do you have as a Trainer?
  • Call Centre & Customer Service More than 10,000 employees

    IGT Services And Technologies KL Sdn Bhd is a technology company based in Kuala Lumpur, Malaysia. Established in 2010, the company specializes in providing innovative IT solutions and services to clients across various industries. With a mission to deliver cutting-edge technology solutions that drive business growth and efficiency, IGT aims to be a trusted partner for its clients. The company's services include software development, IT consulting, cybersecurity solutions and project management. IGT's vision is to be a leading technology provider in the region known for its commitment to excellence and customer satisfaction. Objectives include expanding its client base & fostering innovation.

    IGT Services And Technologies KL Sdn Bhd is a technology company based in Kuala Lumpur, Malaysia. Established in 2010, the company specializes in providing innovative IT solutions and services to clients across various industries. With a mission to deliver cutting-edge technology solutions that drive business growth and efficiency, IGT aims to be a trusted partner for its clients. The company's services include software development, IT consulting, cybersecurity solutions and project management. IGT's vision is to be a leading technology provider in the region known for its commitment to excellence and customer satisfaction. Objectives include expanding its client base & fostering innovation.

    Perks and benefits Employee Recognition & Insurance Coverage Professional Development & Company Culture Competitive Salary Rewards & Benefits Package

    To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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