WeChat - L&D Training Specialist (3rd Party Contract - 1 Year Renewable)

WeChat - L&D Training Specialist (3rd Party Contract - 1 Year Renewable)

Tencent Federal Territory of Kuala Lumpur, Malaysia

Tencent is an Internet-based platform company founded in Shenzhen, China, in 1998. We use technology to enrich the lives of Internet users and assist the digital upgrade of enterprises. Our mission is "Value for Users, Tech for Good". We embrace a culture of teamwork & creativity and are driven by our values - Integrity, Proactivity, Collaboration and Creativity.

Tencent is rapidly expanding and looking for talent to propel us forward. Combining a results-oriented startup nature with a leading internet company's resources, Tencent offers a unique opportunity for aspiring individuals to thrive.

About WeChat

With over 1.3 billion users worldwide, WeChat is changing the mobile landscape by connecting people, services, and businesses in China and around the world. The WeChat team in Singapore manages and grows our core product including messaging and social networking for users worldwide.

Join the WeChat team and play an impactful role in keeping people worldwide connected, help redefine how people use their mobile devices to communicate and interact online and to better understand user behaviour and preferences of users.

Responsibilities

• Organize and conduct classroom-style trainings covering product features, customer service techniques, compliance and red-line topics.
• Research, develop and expand effective digital training materials (e.g. videos, manuals, handbooks) for various product lines and training needs.
• Assist in updating and creating Knowledge Base (KB) content to ensure agents have accurate operational guidance.
• Ensure trainees effectively learn and apply knowledge; develop and review training materials, enrich content and collect feedback to continuously improve training courses.
• Incorporate hands‑on case practice into training sessions to ensure knowledge is applied to real work scenarios.
• Trainer periodically engage in live case handling to maintain operational proficiency and integrate practice into training content.
• Document training records, follow post‑training feedback, analyze and summarize training activities to enhance quality.
• Identify trainees’ skill and / or knowledge gaps and address them with suitable methods (e.g. simulations, mentoring, on‑the‑job training, professional development classes).
• Manage and facilitate training curriculum by providing trainees with necessary information and assessment reminders.
• Collaborate with the mentorship team to ensure aligned and complementary training courses for CS members.

Requirements

Seniority level

Employment type

Job function

Industries

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