Branch Customer Service Executive (Petaling Jaya HQ)

Overview

MCIS Life stays true to the essence of life and medical insurance; the idea that one person can make a difference in the lives of others. Our brand promise, #PeopleHelpingPeople, encapsulates that ethos. We cultivate trustworthy, caring, and respectful relationships with our customers. Motivated by their future security, we embrace a progressive mindset and innovative thinking. Through family-minded insurance products, we forge a path toward a brighter tomorrow.

Why join us?

Step forward and take charge of your career! Aside from being firm believers in helping people secure their financial future, we believe our people are our greatest assets. With #PeopleHelpingPeople as the core of our brand, we want to help our people by taking their needs into account as well.

Responsibilities

• To provide prompt, courteous and satisfactory customer service to conserve existing policyholders and agents whilst preserving the confidentiality of customer information.
• Responsible for the day to day operation in respect of collection of funds, issuance of receipt, reconciliation and cancellation of receipts.
• To process New Business application from agents by performing data entry, quality check and scanning.
• To process and approve policy loan applications from customers according to the MCIS Authority Manual and within internal turnaround time.
• To process and approve investment linked partial withdrawal, full withdrawal and switching according to the MCIS Authority Manual and within internal turnaround time.
• To process all surrender request in a timely manner within internal turnaround time.
• To register claim applications at branch level according to internal standard operating procedure and within internal turnaround time.
• Ensure all servicing requests from customers are scanned and indexed into the imaging system.
• To assist as a relief staff in any other branch or Head Office as required by the management.
• Ensure all management reports are submitted on a timely basis without fail according to the timelines / schedule stipulated.
• Ensure active participation in policy conservation activity for direct method of payment, surrender and lapse policies.
• To actively promote the direct channel products to all walk-in customers.
• To undertake any other tasks assigned by the Superior from time to time and provide any service required by the sales team or Business Development Manager.

Qualifications

Join MCIS Life

Join MCIS Life for a rewarding career where you can make meaningful impact on the lives of others. We are seeking driven individuals who are eager to contribute to our high-performance culture through our S.A.A.T. strategy, encapsulated in our motto : "Every Second Unlocks a New You : Transforming Attitudes and Shaping the Right Mindset."

We believe our people are our greatest assets and are committed to fostering an inclusive environment that empowers you to grow and succeed. We prioritize a diverse, equitable, and inclusive workplace where every employee feels valued and respected, ensuring equal opportunities for professional growth and development.

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What can I earn as a Customer Service Executive

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