Customer Service Executive

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. We take the time to truly understand people and provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we are on a journey of transformation, leveraging technology and creativity to become a future‑ready learning organisation. Our strategic ambition is to be Asia’s leading financial services partner for a sustainable future.

Why Join

Be the face of OCBC, making a real difference in people’s lives by providing exceptional service and support. Innovate the way we deliver financial services, build lasting value in your community, help people grow their assets, business, and investments, and take your learning as far as you can. Join a vibrant, future‑ready career.

Responsibilities

• Respond to customer inquiries via phone, email, and in‑person.
• Resolve customer complaints and issues in a timely and professional manner.
• Provide product and service information to customers, and make recommendations as needed.
• Collaborate with internal teams to resolve customer issues and improve overall customer experience.
• Identify opportunities to upsell and cross‑sell OCBC products and services.

Qualifications

What We Offer

#J-18808-Ljbffr