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Training Executive

Training Executive

GoGoVanKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan
  • Provide training and improvement programs to Customer Service Representatives (CSR)
  • Assist Senior Trainer and Customer Service Manager to attain customer service excellence and objective
  • Liaise with Senior Trainer to develop training solutions
  • Conduct audit and assist in quality assurance
  • Emphasize Customer Service Team’s standards and guidelines in the training programs
  • Foster a sense of teamwork and continuous improvement in Customer Service Team
  • Prepare periodic reports and presentations on management purposes

    • Who You Are

    • Holder of Associate’s Degree or above
    • At least 1 year of training experience or relevant educational background, preferably with HK market experience
    • Experience in developing and implementing learning & development programs is an advantage
    • Good training & coaching and communication skill
    • Strong sense of responsibility and problem solving skills
    • Proactive to upscale and improve the existing training process and materials
    • High level of patience and observation skill to view matters in a holistic manner
    • Good command of written and spoken English and Chinese (Nearly native level of Cantonese and Mandarin)

      • What We Offer

    • On-job training
    • Public Holidays, Birthday Leave & Medical Insurance
    • A multi-cultural team
    • A company provides a casual, flexible working environment
    • A company promotes learning, continuous improvement, and personal growth

      • #J-18808-Ljbffr

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