Global Program Senior Manager

About Us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

• Lead and coordinate global logistics programs involving transport, warehousing, control tower setup, systems integration, and change management.
• Accountable for the overall Lead Logistics Partner (LLP) operations performance.
• Develop and manage global program plans, timelines, milestones, and resource allocations.
• Serve as a single point of contact for the client at a global level.
• Establish and manage program governance structures, including steering committees, workstreams, and escalation paths.
• Conduct regular business reviews (QBRs / MBRs) with senior client stakeholders.
• Ensure alignment between client strategy, LLP solution design, and operational execution across all involved countries and partners.
• Identify opportunities for efficiency gains, service enhancements, and value-added solutions within the program scope.
• Drive & accelerate delivery of expected business results.
• To contribute and work on continuous improvements.
• Own and manage the global relationship with strategic clients across all regions.

Requirements

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