Quality Assurance Executive

Job Responsibility

• Support the QAQC Manager in planning, implementing, and maintaining the company’s Integrated Management System (IMS) in accordance with ISO 9001 : 2015 & ISO 14001 : 2015 and other relevant standards.
• Develop, review, and update product specifications, testing protocols, and quality assurance procedures.
• Oversee product quality inspections, testing, and evaluation to ensure compliance with internal standards, customer requirements, and regulatory obligations (including RoHS, SIRIM, etc.).
• Lead the investigation, resolution, and documentation of customer complaints, ensuring corrective and preventive actions (CAPA) are effectively implemented.
• Supervise, monitor, and evaluate the performance and achievements of subordinates, providing regular coaching, mentoring, and disciplinary guidance where necessary.
• Plan and conduct training programs for QA / QC staff, including new employee induction, technical training, and refresher sessions.
• Coordinate internal and external audits (ISO audits, corporate audits, customer audits, supplier audits), and ensure timely closure of non-conformities.
• Oversee calibration and verification of testing and measuring equipment, ensuring records are properly maintained.
• Review, approve, and monitor product samples and testing processes to maintain product reliability and quality.
• Provide technical support to customers and prospective clients regarding product quality, testing methods, and certifications.
• Ensure all product certifications, licenses, and renewals are completed before expiration dates.
• Assist the QAQC Manager in departmental reporting, documentation, and continuous improvement initiatives.
• Lead or participate in quality improvement projects, root cause analysis, and cross-functional problem-solving.

Job Requirements

Job Benefits

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