Negotiator, CCO - ACR Collection (Front End) MY

Responsibilities

• To work and perform dunning for all delinquent customers.
• To negotiate and provide assistance to the customer.
• To carry out all the recovery functions as per the assigned account as set by the management.
• To achieve, meet, and exceed targets set by the Bank.
• Ensure compliance with the circulars and guidelines outlined in delivering results.
• Ensure prompt and appropriate action and follow up on all assigned accounts.
• Update remarks in the collection system on the follow-up actions taken.
• Ensure that the ADS system is always used in accordance with the management’s ADS filtration plan.
• Ensure the disposition code in the dialer is synchronized with the follow-up action in the collection system.
• Ensure no manipulation occurs in dialer activities in order to achieve intensity.
• To maximize productivity during the productive hours, i.e. to reduce Not Ready Time
• To review, propose, and recommend appropriate recovery actions for approval, i.e. Skip tracing, field verification, legal action etc.
• Attend to customer inquiries and complaints (Walk in or call).
• Carry out action plans and strategies set by the management.
• To be ready for additional hours required by management.

Undertake any other duties and responsibilities as assigned by Management from time to time

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